Terms and conditions - Balkan Transfer

Terms and conditions

General Terms Conditions

When booking a transfer, each passenger agrees that:

  • It is the passenger’s responsibility to show up at the requested pick-up location at the agreed-upon time
  • There will be no refund issued if the passenger fails to show up
  • The passenger will act respectfully towards the driver, vehicle, and other passengers
  • The passenger understands that multi-traveller routes may result in short delays. These delays, which will not affect connections with other carriers, can happen for various reasons including, but not limited to: flight delays, other passengers’ requests or conditions, traffic, and other unforeseeable conditions.

When booking a transfer, Balkan Transfer guarantees that:

  • No transfer will be canceled except for reasons caused by external force beyond the company’s control
  • A driver will be present at the pick-up destination on time
  • The vehicle will be clean, well-equipped, and well-maintained
  • The driver will respect all driving laws during the ride
  • The driver will be respectful, able to fluently communicate in English, and remain calm under all circumstances

Liability

  • Balkan Transfer is not liable for any accidents or damage that did not occur at the fault of Balkan Transfer
  • Balkan Transfer is not liable for delays occurring at the fault of the passenger or any external force beyond the company’s control
  • Balkan Transfer is not liable for any damage to passenger’s baggage or baggage not collected by the passenger at the end of his/her transfer
  • Balkan Transfer is liable for longer delays (longer than 2 hours) occurring at the fault of the company, and will consequently provide fair compensation to enable the passenger to reach his/her final destination

Additional Purchase Terms

  • Any individual or company can book/buy a service through BalkanTransfer.com
  • Balkan Transfer holds rights to cancel the service at any moment in case of external force beyond the company’s control

Additional Service Delivery Terms

  • Each service will be provided in the place, time, way and for the price written in the booking confirmation
  • Balkan Transfer is not liable for situations in which customer booked service for wrong date or time

Money back / Refund Policy

  • Full refund will be provided to the original payment method for any service canceled 7 days or more before the service starting date/hour from the booking confirmation
  • Full refund will be provided as a service coupon valid for one year for service canceled less than 7 days, but more than 24 hours before the service starting date/hour from the booking confirmation
  • No refund will be provided for cancellations made less than 24 hours before the service starting date/hour from the booking confirmation
  • The same policy applies for booking changes

Data Protection and Privacy Policy

  • Balkan Transfer uses SSL certificate and all data shared through this website are safe
  • Balkan Transfer will keep the personal data of passengers safe and confidential. We will not share it with third parties
  • Balkan Transfer cannot access your credit card data even when you save it on our website; this data is encrypted and completely safe.
  • Balkan Transfer can use email and phone you provided when making the reservation to contact you about promotions and special offers

Complainants

  • Please direct any complaints or concerns to info@balkantransfer.com within 10 days of the travel date.

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