When booking a transfer, each passenger agrees that:
It is the passenger’s responsibility to show up at the requested pick-up location at the agreed-upon time
There will be no refund issued if the passenger fails to show up
The passenger will act respectfully towards the driver, vehicle, and other passengers
The passenger understands that multi-traveller routes may result in short delays. These delays, which will not affect connections with other carriers, can happen for various reasons including, but not limited to: flight delays, other passengers’ requests or conditions, traffic, and other unforeseeable conditions.
When booking a transfer, Balkan Transfer guarantees that:
No transfer will be canceled
A driver will be present at the pick-up destination on time
The vehicle will be clean, well-equipped, and well-maintained
The driver will respect all driving laws during the ride
The driver will be respectful, able to fluently communicate in English, and remain calm under all circumstances
Balkan Transfer is not liable for any accidents or damage that did not occur at the fault of Balkan Transfer
Balkan Transfer is not liable for delays occurring at the fault of the passenger or any external force beyond the company’s control
Balkan Transfer is not liable for any damage to passenger’s baggage or baggage not collected by the passenger at the end of his/her transfer
Balkan Transfer is liable for longer delays (longer than 2 hours) occurring at the fault of the company, and will consequently provide fair compensation to enable the passenger to reach his/her final destination
Balkan Transfer will keep the personal data of passengers safe and confidential. We will not share it with third parties.
Balkan Transfer can use email and phone you provided when making the reservation to contact you about promotions and special offers.
Please direct any complaints or concerns to firstname.lastname@example.org within 10 days of the travel date.